INNOVATIVE SOLUTION FOR CALL CENTERS DEVELOPED AT SEZ TECHNOPOLIS MOSCOW

Yago, a resident of SEZ Technopolis Moscow, has developed software for call centers that will help optimize the work schedule of employees and payroll.  This was announced by Alexander Prokhorov, Head of the Department for Investment and Industrial policy of Moscow.

“The resident of SEZ Technopolis Moscow, as part of the information and communication technology cluster, has created two programs aimed at improving the work of call centers, one of which automates calculations, and the second helps to control the quality of work.  The company has invested more than 2.6 million rubles in the implementation of its project, and innovative solutions for the telephony sector have become a natural result,” said Alexander Prokhorov.

One of the programs is designed to automate the processes of maintaining the work schedule of employees and payroll, providing access to employees to manage these processes.  At the same time, the information is stored in the system, unloading is built on it, allowing you to control and optimize all processes.

The second program helps facilitate and speed up quality control of call center operators.  This is achieved by automating business processes, typical and routine operations - checking calls according to checklists, working with reports, monitoring performance indicators, conducting trainings, informing employees

Yago company has been a resident of Pechatniki site of  SEZ Technopolis Moscow since 2021, it employs more than a dozen highly qualified specialists.  Modern infrastructure, comfortable logistics and economic preferences of the resident status allowed the company to implement its strategy of creating software solutions for call centers as planned, the demand for services of which is constantly growing and, according to forecasts, the market will grow by an average of 7 percent per year”,  said Gennady Degtev, CEO of SEZ Technopolis Moscow.

Yago has many years of experience working with large call centers.  Her project on the territory of the SEZ Technopolis Moscow is the development of software, automated systems for platforms of outsourcing contact centers.  Also, Iago's services are used by telecom operators, banks and retailers.

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